Privacy Policy

Last updated: [20/11/2025]

Songcierge (“we”, “us”, “our”) is committed to protecting your privacy and respecting your personal data. This Privacy Policy explains how we collect, store, use, and protect your information in accordance with the UK GDPR, the EU GDPR, and the Data Protection Act 2018.

By using our website, submitting a form, or purchasing a personalised song, you agree to the practices described in this policy.

1. Information We Collect

We may collect and store the following information:

1.1 Personal Information

  • Name

  • Email address

  • Phone number (if provided)

  • Occasion / song details

  • Content you voluntarily submit (stories, names, dates, memories, etc.)

1.2 Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Cookies (see Section 8)

1.3 Payment Information

Payment processing is handled securely by our payment provider.
We do not store or access your full card details.

2. How We Use Your Information

We use your information to:

  • Create your personalised song

  • Communicate with you about your order

  • Provide updates and revision requests

  • Respond to enquiries

  • Improve our services and website

  • Maintain internal records for service fulfilment

We will never sell your information to third parties.

3. Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

  • Contractual necessity — to produce and deliver your personalised song

  • Consent — when you choose to share optional details

  • Legitimate interests — improving services, managing communication

  • Legal obligation — complying with UK/EU data regulations

4. Sharing Your Information

We only share your data with:

  • Our secure payment provider

  • Trusted service tools (e.g., email, file delivery platforms)

We do not share your personal story, song details, or files with anyone unless:

  • You give explicit written permission

  • We are legally required to do so

5. Data Security

We take data protection seriously and use:

  • Encrypted communication

  • Secure servers

  • Restricted access

  • Strong authentication methods

Your data is kept confidential and fully protected.

6. Data Storage & Retention

We store your data only for as long as necessary to:

  • Deliver your order

  • Maintain records for accounting/legal purposes

  • Provide customer support

You may request deletion at any time (see Section 9).

7. Your GDPR Rights

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Request data portability

  • Restrict processing

  • Withdraw consent at any time

  • Make a complaint to the ICO (Information Commissioner’s Office)

To exercise these rights, email:
hello@songcierge.com

8. Cookies

Our website may use cookies to:

  • Improve performance

  • Analyse usage

  • Provide a smooth user experience

You can disable cookies in your browser settings.

9. Your Right to Delete Your Data

You may request full deletion of:

  • Your contact information

  • Story submissions

  • Notes, messages, or details shared during the order process

However, completed songs (audio files) may need to be retained for legal and tax compliance.

10. Contacting Us About Your Privacy

If you have questions about your data or this policy, please contact us at:
📧 hello@songcierge.com